Question 1

Can I use Shrinkpad for free?

Accepted Answer

Yes! Shrinkpad offers a free tier that lets you compress up to 10 files per batch with standard compression settings. It's perfect for trying out the app or occasional use. For unlimited batch processing, all formats, and advanced controls, you can upgrade to a Personal or Team license.

Question 2

What file formats does Shrinkpad support?

Accepted Answer

Shrinkpad supports a wide range of formats. For images: JPEG, PNG, WebP, HEIC, TIFF, GIF, and BMP. For videos: MP4, MOV, M4V, AVI, and MKV. We also support 30+ RAW camera formats including CR2, CR3 (Canon), NEF (Nikon), ARW (Sony), DNG, and many more.

Question 3

Does Shrinkpad support video compression?

Accepted Answer

Yes! Shrinkpad can compress videos just like images. Simply drag and drop your video files or folders, and Shrinkpad will reduce their file size while maintaining visual quality. Video compression is available on Personal and Team licenses.

Question 4

How many files can I process at once?

Accepted Answer

With the free tier, you can process up to 10 files per batch. With a Personal or Team license, there's no limit — you can process hundreds or even thousands of files in a single batch.

Question 5

Are my files uploaded to the cloud?

Accepted Answer

No, never. All compression happens 100% locally on your Mac. Your files never leave your device, and we have zero access to your images or videos. This makes Shrinkpad perfect for sensitive or confidential content.

Question 6

Does it work on my Mac?

Accepted Answer

Shrinkpad runs natively on macOS 13 Ventura and newer, with full support for both Apple Silicon (M1, M2, M3, M4) and Intel Macs. The app is optimized to take full advantage of Apple Silicon performance.

Question 7

Can I use Shrinkpad on multiple devices?

Accepted Answer

The Personal license ($14) is valid for 1 device. If you have multiple Macs or work with a team, the Team license ($35) covers up to 10 devices. You can transfer your license to a new device if you replace your computer.

Question 8

Is there a refund policy?

Accepted Answer

Yes, we offer a 7-day money-back guarantee, no questions asked. If you're not satisfied with Shrinkpad for any reason, simply email support@shrinkpad.app within 7 days of your purchase with your purchase date and order details, and we'll process a full refund.

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